Account Deletion and Data Retention
1. How to delete your account
- Open River: Power Jackpot and tap your profile in the top-left corner.
- Open the Settings tab and tap Delete account.
- Confirm. Accounts created with Apple or Google sign-in are deleted immediately.
Guest accounts, or if you cannot open the App: email support@riverslot.net with the subject “Account deletion request” and your player ID. We may ask for reasonable verification that the account is yours. Removing the App from your device does not delete your account.
2. Effect of deletion
Deleting your account ends access to account-linked progress, settings, balances and eligible personal data, subject to limited lawful retention. Coins, including purchased Coins, cannot be converted into money and are lost on deletion, subject to mandatory consumer rights. Deletion cannot be undone.
3. Timelines and exceptions
We process verified deletion requests within [TIMEFRAME]. We may keep limited records where required for financial, tax, security, dispute or legal compliance purposes, as listed below; retained data is restricted and deleted at the end of the period. Backups are cleared within [TIMEFRAME].
4. Retention schedule
| Data | Kept for |
|---|---|
| Account profile and authentication data | [PERIOD / TRIGGER] |
| Purchase and financial transaction records | [PERIOD / LEGAL BASIS] |
| Coin ledger and fraud evidence | [PERIOD] |
| Analytics events | [PERIOD] |
| Customer support correspondence | [PERIOD] |
| IP and device security logs | [PERIOD] |
| Notification tokens | Until notifications are revoked or the account is deleted |
| Backups | [PERIOD] |
5. Other privacy requests
For access, correction, export, objections, consent withdrawal or other privacy rights, email support@riverslot.net. We may request reasonable identity verification. If you signed in with Apple or Google, deleting your account does not delete your Apple or Google account; you can stop using Sign in with Apple in iOS Settings → [your name] → Sign-In & Security → Sign in with Apple.